Refund policy

AYSIMA Return & Refund Policy

Last updated: 5 October 2026

Our standard return policy covers damaged or incorrectly delivered items reported within 3 calendar days of delivery. This reporting window does not restrict your rights under applicable consumer protection law.

Please keep the item in the condition in which you received it, together with all included pieces and accessories. Retain the original packaging and tags where available, and avoid wearing, altering or repairing the product while we review your request. You will need your order confirmation, receipt or other proof of purchase.

To start a return, contact us at info@aysima.in or on WhatsApp at +91 8630501807. Include your order number and a description of the issue. We will provide the approved return address and shipping instructions after reviewing your request.

Please contact us before sending any item back so we can arrange the correct return process.

You can contact us at info@aysima.in with any return-related questions.

Damages and issues

Please inspect your order when it arrives and contact us within 3 calendar days if you receive a damaged or incorrect item, including a different product, size or colour from your confirmed order.

An unboxing video showing the parcel and items received, together with clear photographs of the product, damage, packaging and shipping label, is required for our standard verification process.

If an unboxing video is unavailable, please still contact us. We will assess other available evidence and will not reject a valid claim solely because a video is missing.

Keep the item and packaging available while we investigate. We will review your evidence and explain the available exchange or refund arrangements.

Exceptions / non-returnable items

We do not offer voluntary returns or exchanges for:

  • A change of mind or personal preference.

  • A size or colour selected incorrectly by the customer when the delivered item matches the confirmed order.

  • Damage caused after delivery through misuse, improper handling or attempted alterations.

These exclusions do not remove your rights concerning defective, incorrectly supplied, incomplete or misdescribed goods, or any other remedies required by applicable law.

Exchanges

We offer approved exchanges for products received damaged or when the wrong item has been delivered.

AYSIMA will cover all costs of an approved exchange, including return shipping and delivery of the replacement.

Replacement availability will be confirmed after we review your request. If a suitable replacement is unavailable, we will discuss the refund arrangements with you. Please contact us before returning the item or placing another order for a replacement.

European Union 14-day cooling-off period

For orders covered by European Union consumer withdrawal rules, you may notify us that you wish to cancel your purchase within 14 days of delivery, without giving a reason, subject to applicable legal exceptions.

Where these rights apply, they take precedence over our standard 3-day reporting window and restrictions on change-of-mind returns. Any mandatory return procedures and refund deadlines will also take precedence over the standard terms below.

Contact info@aysima.in to exercise an applicable withdrawal right and obtain return instructions.

Refunds

For approved returns of damaged or incorrectly delivered items, AYSIMA pays the return courier charges and provides a full refund. We do not deduct return shipping charges or a restocking fee from these refunds.

We will notify you of the outcome after inspecting your submitted unboxing video, photographs and other available supporting evidence.

Once your refund is approved, the amount will be credited within 10–15 calendar days of approval, or sooner where required by applicable law.

Approved refunds will be credited to the bank account you provide and confirm with our support team, where permitted by applicable payment rules. If your payment provider requires the refund to be sent to the original payment method, we will explain this when confirming your refund.

Please check your account details carefully to avoid delays. We will never ask for your OTP, UPI PIN, card PIN or banking password to issue a refund.

If more than 15 calendar days have passed since approval and you have not received your refund, contact us at info@aysima.in or on WhatsApp at +91 8630501807, quoting your order number.

Nothing in this policy excludes or restricts your rights under applicable consumer protection law.