FAQ's

Frequently Asked Questions

What jewellery does AYSIMA offer?

AYSIMA currently offers bangles and kada sets for weddings, festivals, gifting, and everyday styling. Our bracelets, earrings, necklaces, pendants and chains, combos, and gift box collections are coming soon. Explore our Bangles collection to shop available designs.

How do I choose my bangle size?

Measure the inside diameter of a round bangle that fits you comfortably using a centimetre ruler. Measure straight through the centre, excluding the bangle’s thickness, and compare it with our Size Guide.

Closed bangles must pass over your hand, so wrist measurements alone are not enough.

Are all bangles and kadas adjustable?

No. Some designs have a fixed size, while others may be openable or adjustable. Check the individual product description before ordering. Do not force or bend a piece unless it is designed to be adjusted.

How many pieces are included in a bangle set?

The number of pieces varies by product. Check the product title and description for the total quantity and whether the stated count includes the kadas. Styling props shown in photographs are not included unless specifically listed.

Will the jewellery look exactly like the photographs?

We aim to show each design clearly. Colours may appear slightly different because of lighting, photography and screen settings. Please refer to the product description for size, materials and included items.

Is AYSIMA jewellery made from real gold or silver?

AYSIMA specialises in artificial jewellery. Gold-tone or silver-tone descriptions refer to the appearance of the finish and do not mean solid gold or silver. Check each product listing for its stated materials.

Is the jewellery suitable for sensitive skin?

Suitability depends on the materials and your individual sensitivities. Do not assume a product is nickel-free or hypoallergenic unless the listing explicitly states this. If you have a known metal allergy, contact us about the specific design before purchasing.

Can I wear the jewellery in water?

To help preserve the finish, remove artificial jewellery before bathing, swimming or exercising. Avoid direct contact with perfume, creams and cleaning chemicals. Visit our Jewellery Care page for more guidance.

How should I clean and store my jewellery?

Gently wipe it with a soft, dry cloth after use. Store pieces separately in a dry pouch or jewellery box. Avoid soaking, harsh cleaners, and abrasive brushes.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. If cash on delivery is available for your order and delivery location, it will appear there.

How much does shipping cost, and when will my order arrive?

Please check our Shipping Policy for dispatch and delivery information. Applicable shipping charges are shown at checkout. Delivery times can vary by destination and courier conditions.

How can I track my order?

Use the tracking link in your shipping confirmation once it is available. If you need assistance, contact us with your order number.

Can I change or cancel my order?

Contact us as soon as possible with your order number and the requested change. We will check whether it can still be made based on your order’s processing status and our applicable policies.

Can I return or exchange an item?

Please read our Return & Refund Policy before ordering. It explains eligibility, time limits, item-condition requirements, and how to submit a request.

What if I receive a damaged or incorrect item?

Contact us promptly with your order number and clear photographs of the item and packaging. Keep the packaging while we review the issue and guide you through the next steps under our Return & Refund Policy.